--- title: FAQs | Help Center description: "You have a question, we have an answer: Here are our answers to FAQs." --- [Skip to content](https://support.hello-pine.com/migration/faqs#main-content) English Show submenu for translations [More support](https://support.hello-pine.com/migration/kb-tickets/new) ![Hello Pine Square Logo.png\]](https://support.hello-pine.com/hs-fs/hubfs/Hello%20Pine%20Square%20Logo.png?height=40&name=Hello%20Pine%20Square%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.hello-pine.com/migration/kb-tickets/new) - [Login](https://app.hello-pine.com/login) [Login](https://app.hello-pine.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hello-pine.com/migration) 2. [FAQs](https://support.hello-pine.com/migration/faqs) # FAQs You have a question, we have an answer: Here are our answers to FAQs. ## General - [How to Turn Email Notifications On and Off](https://support.hello-pine.com/migration/how-to-turn-email-notifications-on-and-off) - [Structure and Functions of the Order Explorer in Hello Pine](https://support.hello-pine.com/migration/structure-and-functions-of-the-order-explorer-in-hello-pine) - [How to Cancel and Delete Test Orders in Shopify (Hello-Pine Plugin)](https://support.hello-pine.com/migration/how-to-cancel-and-delete-test-orders-in-shopify-hello-pine-plugin) ## Shopify - [Is it a problem to not have continues order numbers?](https://support.hello-pine.com/migration/is-it-a-problem-to-not-have-continues-order-numbers) - [Why are Otto order numbers not continuous? Warum sind Bestellnumern aus Otto in Shopify nicht fortlaufend?](https://support.hello-pine.com/migration/why-are-otto-order-numbers-not-continuous) ## Billing - [How do I get billed?](https://support.hello-pine.com/migration/how-do-i-get-billed) ## Avocadostore - [I received an e-mail from Avocadostore saying "Bestellungen im Amazon-Format fehlgeschlagen". Ich habe eine e-Mail erhalten, die sagt: "Bestellungen im Amazon-Format fehlgeschlagen"](https://support.hello-pine.com/migration/i-received-an-e-mail-from-avocadostore-saying) - [Why can't I see a consumers e-mail address in orders coming from Avocadostore? Warum sehe ich die e-Mail Adressen der Kunden nicht in Shopify, wenn die Bestellung aus dem Avocadostore kommt?](https://support.hello-pine.com/migration/why-cant-i-see-a-consumers-e-mail-address-in-orders-coming-from-avocadostore-warum-sehe-ich-die-e-mail-adressen-der-kunden-nicht-in-shopify-wenn-die-bestellung-a-1699532043512) - [Which prices will be synced - Avocadostore](https://support.hello-pine.com/migration/which-prices-will-be-synched) - [Which materials does the Avocado store allow?](https://support.hello-pine.com/migration/which-materials-does-the-avocado-store-allow) - [Activating Price Sync in Avocadostore](https://support.hello-pine.com/migration/activating-price-sync) - [Avocadostore and Otto Taxrate](https://support.hello-pine.com/migration/avocadostore-and-otto-taxrates) See less ▼ ## Otto - [Why is there a time difference between "Bestellungsanzeige" and "Bestellung abwickelbar"? Zeitunterschied Bestellungsanzeige und Bestellung abwickelbar:](https://support.hello-pine.com/migration/why) - [Why are there Otto orders without a client? Warum gibt es Otto Bestellungen ohne Kundennamen?](https://support.hello-pine.com/migration/why-are-there-otto-orders-without-a-client-warum-gibt-es-otto-bestellungen-ohne-kundennamen) - [Wie kann ich eine Marke bei Otto anlegen?](https://support.hello-pine.com/migration/wie-kann-ich-eine-marke-bei-otto-anlegen) - [How can I set prices for Otto?](https://support.hello-pine.com/migration/how-can-i-set-prices-for-otto) - [How to map Otto brand with meta fields](https://support.hello-pine.com/migration/how-to-ass) - [How to set up Inventory Offset for Otto?](https://support.hello-pine.com/migration/how-to-set-up-inventory-offset-for-otto) - [How to Generate and Submit DHL Return Numbers for OTTO Orders](https://support.hello-pine.com/migration/how-to-generate-and-submit-dhl-return-numbers-for-otto-orders) - [How Tracking Numbers Are Managed in Hello-Pine – Outbound and Return](https://support.hello-pine.com/migration/how-shipment-and-return-numbers-are-handled-in-hello-pine-for-otto) See less ▼ - [Before you get started](https://support.hello-pine.com/migration/before-you-get-started#main-content) - [Shopify](https://support.hello-pine.com/migration/before-you-get-started#shopify) - [Shopware](https://support.hello-pine.com/migration/before-you-get-started#shopware) - [WooCommerce](https://support.hello-pine.com/migration/before-you-get-started#woocommerce) - [Otto](https://support.hello-pine.com/migration/before-you-get-started#otto) - [Set-up guides](https://support.hello-pine.com/migration/set-up-guides#main-content) - [General Set-up](https://support.hello-pine.com/migration/set-up-guides#general-set-up) - [Otto](https://support.hello-pine.com/migration/set-up-guides#otto) - [Avocadostore](https://support.hello-pine.com/migration/set-up-guides#avocadostore) - [WooCommerce](https://support.hello-pine.com/migration/set-up-guides#woocommerce) - [FAQs](https://support.hello-pine.com/migration/faqs#main-content) - [General](https://support.hello-pine.com/migration/faqs#general) - [Shopify](https://support.hello-pine.com/migration/faqs#shopify) - [Billing](https://support.hello-pine.com/migration/faqs#billing) - [Avocadostore](https://support.hello-pine.com/migration/faqs#avocadostore) - [Otto](https://support.hello-pine.com/migration/faqs#otto) - [Troubleshooting](https://support.hello-pine.com/migration/troubleshooting#main-content) - [Avocadostore](https://support.hello-pine.com/migration/troubleshooting#avocadostore) - [Otto](https://support.hello-pine.com/migration/troubleshooting#otto) [![Chill listening crop-3](https://support.hello-pine.com/hs-fs/hubfs/Hello%20Pine%20Logo%20Multichannel%20Software.png?width=100&height=39&name=Hello%20Pine%20Logo%20Multichannel%20Software.png "Chill listening crop-3")](https://www.hello-pine.com/) Copyright © 2026, Hello Pine UG