Help Center

Back to home

Help Center

FAQs

FAQs

You have a question, we have an answer: Here are our answers to FAQs.

General

How can I ensure that the product variants are unique?

Do you have products in one category, that need different option fields?

How does the Bulk Editor work?

How can I sell bundles?

How to Turn Email Notifications On and Off

Structure and Functions of the Order Explorer in Hello Pine

Status information of the products in the Hello Pine editor

See more

Shopify

Is it a problem to not have continues order numbers?

Why are Otto order numbers not continuous? Warum sind Bestellnumern aus Otto in Shopify nicht fortlaufend?

Billing

How do I get billed?

Avocadostore

I received an e-mail from Avocadostore saying "Bestellungen im Amazon-Format fehlgeschlagen". Ich habe eine e-Mail erhalten, die sagt: "Bestellungen im Amazon-Format fehlgeschlagen"

Why can't I see a consumers e-mail address in orders coming from Avocadostore? Warum sehe ich die e-Mail Adressen der Kunden nicht in Shopify, wenn die Bestellung aus dem Avocadostore kommt?

Which prices will be synced - Avocadostore

Which materials does the Avocado store allow?

How to edit already published products on Avocadostore

Activating Price Sync in Avocadostore

Avocadostore and Otto Taxrate

See more

Otto

Common mistakes at Otto.de

Why is there a time difference between "Bestellungsanzeige" and "Bestellung abwickelbar"? Zeitunterschied Bestellungsanzeige und Bestellung abwickelbar:

Why are there Otto orders without a client? Warum gibt es Otto Bestellungen ohne Kundennamen?

Wie kann ich eine Marke bei Otto anlegen?

How can I set prices for Otto?

What is "Grundfarbe" at Otto?

How to map Otto brand with meta fields

How to set up Inventory Offset for Otto?

Why are products set to inactive in the Otto store?

Information about the Otto product safety fields

How can I edit already uploaded products on Otto through Pine?

See more

Etsy

How do Etsy's product fields work?